TRADING TERMS AND CONDITIONS

PRODUCT AVAILABLITY

Our web site is regularly updated throughout the day, to ensure that we provide accurate details on product availability. However, we cannot guarantee availability. Orders placed outside our warehouse open hours (9 a.m. - 5.30 p.m. UK time Weekdays) may be subject to change. We will contact you as soon as possible if this is the case.
If a product is shown as being out of stock in our warehouse there is still a chance that the branch may have stock. If you wish to check this you can email our sales team, or 'phone them on 0118 9790713.
If you place an especially high-value order we reserve the right to contact you for further confirmation of your order details, prior to authorisation.
Payment:We accept all major credit and debit cards, including:

• Visa
• Mastercard
• Switch

If you choose to pay by cheque we will not despatch your order until payment has been cleared.Please make Cheques/Postal Orders payable to Wokingham Photographic, and send them to: Wokingham Photographic 24 Denmark Street Wokingham Berks RG40 2BB
Please print the order page and send it with the Cheque

We Do Not Offer a Sale and Return Policy

Distance buying regulations provide a cooling off period (not a try before you buy period) and a right to cancel your order should you decide not to complete the transaction. The cooling off period begins as soon as the order has been made and ends 7 working days after the day of receipt of the goods. The regulations require the customer to contact us in writing to notify us of the intent to cancel/return the order. We cannot accept returns/cancellations if we have not been notified in writing before this period has lapsed. E-mail is an acceptable way to notify us and we will confirm that we have received such communication. If an order is cancelled within this cooling off period but has already been despatched, we would expect the goods to be returned to us before we processed the refund. We do not refund carriage costs. We also expect goods to be returned in pristine condition with the original packaging and contents.

If you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to Wokingham Photographic at your own cost. The goods must be returned to the address Above and you must take reasonable care to ensure the goods are not damaged in the meantime or in transit.

 

Returned Goods

Wokingham Photographic will not accept goods for credit or rectification unless Wokingham Photographic have been notified beforehand by email or phone, and the goods are received by Wokingham Photographic in stock condition with original packaging. Wokingham Photographic retain the right at our sole discretion whether to accept the return of the goods, or whether to rectify the goods or whether to issue a credit note in respect thereof. Stock condition would be described as the product being in pristine condition with all software seals intact, supplied with all the original accessories and packing and not registered for warranty with the manufacturer.

The purchaser shall unless otherwise stated be responsible for the cost of outward and return carriage and insurance of all goods returned by the purchaser to Wokingham Photographic for service or credit. Goods shall be at the risk of the purchaser until actual receipt of the goods by Wokingham Photographic. The onus of proof of safe delivery shall rest with the purchaser.

 

All items returned to Wokingham Photographic by prearrangement and found to contain no fault will need to be verified as stock condition by Wokingham Photographic.

Credits and refunds will be processed within 30 days.

On-line Purchasers

The purchaser is responsible for deciding on the suitability of the goods offered for any particular use and for the consequences arising from modification of the goods.

Goods are subject to availability; Wokingham Photographic will not be responsible for compensating the purchaser for any other losses, which may be suffered if we cannot supply the goods

Any dates specified for the delivery of the goods are approximate only and Wokingham Photographic shall not be liable for any losses, costs, damages, charges or expenses caused by any delay for delivery of the goods where the delay has been caused by factor’s beyond the control of Wokingham Photographic.

 

Limitation of Liability

Nothing in this Agreement shall affect the statutory rights of any consumer or exclude or restrict any liability for death or personal injury arising from the negligence or fraud of Wokingham Photographic.

 

By agreeing to these Terms and Conditions (by confirming your order details), you agree that Wokingham Photographic shall not be liable either in contract, tort, negligence, statutory duty or otherwise, for any direct loss or damage (including loss or damage which is reasonably foreseeable or occurs naturally in the course of things) resulting from any acts, omissions, failures or delays occurring on or in relation to those parts of the Internet not under Wokingham Photographic's direct control including, without limitation, damage for loss of business, loss of sales, non payment of sums due, loss of profits, business interruption, loss of reputation, loss of business information, or any other pecuniary loss (even where Wokingham Photographic has been advised of the possibility of such loss or damage).

 

ERRORS AND OMISSIONS

We make every effort to ensure that the information on our site is accurate and up to date. We will promptly correct any errors brought to our attention. If you find an error please contact Our Webadmin Team
We can accept no responsibility for information or opinions from third-parties, contained within this site, or for the content of links from this site.
Product photographs are for illustration only, products may differ from those shown. If in doubt please 'phone or email our Sales team, who will be pleased to advise.
Specifications and product descriptions are for guidance only, cannot be guaranteed accurate. Errors and Omissions excepted.
We reserve the right to withdraw any item from sale, at any point prior to dispatch, for whatever reason. Please note we do not debit your card until the order is dispatched, and it is at this point that our contract with you commences. You will be promptly informed if such a situation arises.

COMPLAINTS

We value our customers satisfaction very highly.

If you have any complaints regarding your Web Order please email our Webmaster or telephone 0118 9790713 9.00am-5.30pm, Monday-Saturday. Calls charged at standard UK rates.
For any other complaints please contact our Customer Liaison team on 0118 9790713 8.30am-5.30pm, Monday-Friday. Calls charged at standard UK rates.
Wokingham Phtotgraphic will endeavour to respond to complaints within seven working days.

SECURITY

The security information is as follows
SSL (secure socket layer) system with 128bit. PGP v5 Encryption
SSL server address www1.securesiteserver.co.uk
The server is provided by DonHost Limited, 1 Heather Court, Doncaster, DN2 5YL, UK.
Several people will be responsible for security they are Tony Holmes (Wokingham Photographic),Mark Aliston (Timeless Dimension Company) and Daniel J Conlon (DonHost).

PRIVACY STATEMENT

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice.
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
We will not e-mail you in the future unless you have given us your consent.
We will give you the chance to refuse any marketing email from us or from another trader in the future.
The type of information we will collect about you includes:
your name   address   phone number   email address  credit/debit card details
We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code.
If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
If you have any questions/comments about privacy, you should email us. info@wokinghamphotographic.co.uk